Refund Exchange Cancellation Policy

At Tessoro, we strive to provide premium-quality jewellery and an exceptional shopping experience. Please read our Refund, Exchange & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible at tessorogemsllp@gmail.com.
If the cancellation request is approved before dispatch, the full amount will be refunded to the original payment method within 5–7 business days.

2. Returns

For hygiene, quality assurance, and the delicate nature of jewellery, we do not accept returns for:

Change of mind
Incorrect product selection
Size issues (unless caused by our error)
Personal preference
Minor colour variations due to photography or screen settings

Returns will only be accepted if:

You receive a damaged product.
You receive the wrong product.
The product has a manufacturing defect.

You must notify us within 48 hours of delivery by emailing tessorogemsllp@gmail.com with:

Order number
Clear photographs of the product
An unboxing video showing the issue (recommended for faster resolution)

Claims submitted after 48 hours may not be accepted.

3. Exchange Policy

If your exchange request is approved:

The product must be unused, unworn, and in its original packaging.
All original tags, certificates, invoices, and accessories must be included.
After inspection and approval, we will arrange a replacement of the same product or a similar product of equal value (subject to availability).

If the requested item is unavailable, a refund or store credit may be offered at our discretion.

4. Refund Policy

Refunds are issued only when:

A replacement cannot be provided.
The wrong product was delivered.
The product has a verified manufacturing defect.
The order is cancelled before dispatch.

Approved refunds will be processed to the original payment method within 7–10 business days after inspection and approval. Processing time may vary depending on your bank or payment provider.