Privacy Policy

At Tessoro, we value your trust and are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.


By accessing or using our website, you agree to the terms outlined in this Privacy Policy.


1. COMPANY INFORMATION
The website www.mamtacreation.com (“Website”) is owned and operated by Tessoro.


Throughout this Privacy Policy, the terms “we”, “our”, “us”, and “Tessoro” refer to the company operating this website and providing products and services through it.


If you do not agree with this Privacy Policy, please do not use our website or services.


2. INFORMATION WE COLLECT
We may collect personal and non-personal information from users for order processing, customer support, website functionality, and marketing purposes.


A. Personal Information
When you:


·       place an order


·       create an account


·       contact customer support


·       subscribe to updates


·       participate in promotions


we may collect:


·       full name


·       mobile number


·       email address


·       shipping address


·       billing address


·       city, state, and pin code


·       payment-related details


·       order history


B. Device & Usage Information
When you visit our website, we may automatically collect:


·       IP address


·       browser type


·       device type


·       operating system


·       referral source


·       pages visited


·       products viewed


·       cart activity


·       wishlist activity


·       session duration


·       click behavior


This helps us improve website performance and customer experience.


C. Cookies & Tracking Technologies
We use cookies and similar technologies to:


·       improve website functionality


·       remember user preferences


·       analyze website traffic


·       personalize shopping experience


·       run marketing and retargeting campaigns


Cookies are small files stored on your device.


You may disable cookies through your browser settings, however certain features of the website may not function properly.


3. HOW WE USE YOUR INFORMATION
We use collected information for the following purposes:


A. Order Processing
·       process and deliver orders


·       manage payments


·       provide shipping updates


·       process returns and refunds


B. Customer Support
·       resolve queries and complaints


·       provide order assistance


·       improve customer experience


C. Marketing & Communication
With your consent, we may send:


·       promotional emails


·       WhatsApp updates


·       SMS notifications


·       new collection launches


·       offers and discounts


You may opt out of marketing communication at any time.


D. Website Improvement
We use analytics and customer behavior data to:


·       improve website design


·       optimize product discovery


·       improve performance


·       enhance user experience


E. Fraud Prevention & Security
We may use customer data to:


·       detect fraudulent transactions


·       prevent abuse


·       secure accounts


·       enforce our policies and terms


4. PAYMENT INFORMATION
Tessoro does not directly store complete payment card details.


Payments are securely processed through trusted third-party payment gateways including:


·       Razorpay


·       UPI providers


·       banking partners


These payment providers operate under their own privacy and security policies.


5. SHARING OF INFORMATION
We do not sell customer personal information.


However, we may share limited data with trusted third-party service providers for operational purposes including:


·       courier and logistics partners


·       payment gateways


·       marketing platforms


·       analytics providers


·       customer support tools


·       website hosting providers


These third parties are authorized to use your information only for the services assigned to them and are required to maintain confidentiality.


6. DATA SECURITY
We implement commercially reasonable security measures to protect your information from:


·       unauthorized access


·       misuse


·       disclosure


·       alteration


·       destruction


While we strive to use industry-standard security practices, no internet transmission or electronic storage method can be guaranteed as completely secure.


7. DATA RETENTION
We retain customer information only for as long as necessary to:


·       fulfill orders


·       provide services


·       maintain records


·       comply with legal obligations


·       resolve disputes


·       prevent fraud


Certain transactional or financial information may be retained longer where required by applicable laws or regulatory requirements.


8. USER RIGHTS
You have the right to:


·       access your personal information


·       request correction of inaccurate data


·       request account deletion


·       opt out of marketing communication


To request deletion or modification of your information, please contact us using the details provided below.


Certain information may still be retained where legally required.


9. THIRD-PARTY LINKS
Our website may contain links to external websites or third-party platforms.


Tessoro is not responsible for:


·       external website content


·       privacy practices


·       third-party policies


Users are advised to review the privacy policies of such websites before sharing personal information.


10. CHILDREN’S PRIVACY
Our services are not intended for individuals below the age of 13 years.


We do not knowingly collect personal information from children.


If we become aware that such information has been collected, we will take appropriate steps to delete it.


11. MARKETING COMMUNICATIONS
By providing your contact details, you consent to receiving:


·       promotional communication


·       order updates


·       abandoned cart reminders


·       offer notifications


through:


·       email


·       SMS


·       WhatsApp


·       push notifications


You may unsubscribe or opt out at any time.


12. FRAUD & SECURITY NOTICE
Tessoro will never:


·       ask for OTPs


·       request passwords


·       ask for UPI PINs


·       request complete card details through calls, emails, SMS, or WhatsApp


Please do not share confidential financial information with anyone claiming to represent Tessoro.


If you receive suspicious communication, please report it immediately.


13. CHANGES TO THIS PRIVACY POLICY
Tessoro reserves the right to update or modify this Privacy Policy at any time.


Updated versions will be posted on this page along with the revised effective date.


Continued use of the website after policy updates constitutes acceptance of the revised Privacy Policy.


14. CONTACT US
For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:


Tessoro
Website: https://www.tessoro.in/
Email: tessorogemsllp@gmail.com
Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM